NORTHUMBRIAN Water is offering a money-back guarantee if water quality and sewerage do not meet standards.Consumers will be given a £10 refund if the company fails to meet criteria in a range of services. In some cases, the full annual charge will be repaid.
Jon Hargreaves, managing director, said: "If customers aren't getting a full service they shouldn't be paying the full price."
For the past two years, Northumbrian has maintained the pass rate on drinking water quality of 99.8. The average water bill for its 2.6m customers in an area stretching from Berwick to Redcar is £187.
A company spokesman denied that the package was a response to recent bad publicity about the industry. "Staff were anxious to see us go further on our customers' behalf. This initiative is partly the result of that."
